Bilingual (French/English) Case Manager / Facilitator
Grant, Full-Time, 35 hours a week (until March 31, 2024) . Competitive Wage plus strong benefit package
WorkBC Vancouver South, 7575 Cambie Street, Vancouver, BC
Posting Period
Job Description

Under the general supervision of the Case Manager Coordinator and Senior Operations Manager of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as Skills Training, Short term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support Clients through employer connections to secure and maintain employment by monitoring their progress, and providing job coaching.

Responsibilities: Case Management

  • Work as part of a multi-faceted, multi-agency team to deliver a comprehensive employment program designed to meet individual needs of French and English speaking clients
  • Work with clients to achieve sustainable employment including addressing any client barriers and building on client strengths
  • Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities in both the English and Francophone Community
  • Marketing to the Vancouver South Francophone Community 
  • Maintain an organized and current client caseload including managing follow up
  • Assess client needs and develop an individualize action plan to meet goals
  • Proficient and effective use of the Integrated Case Management system (ICM). Training provided for ICM and WorkBC model.
  • Administer Client Needs Assessments and Disability Related Employment Needs Assessments
  • Connect Clients to employment programming and community resources
  • Ascertain Client need for more extensive or formal assessments (i.e. psychological vocational assessments, functional capacity evaluations, neuro-psychological vocational assessments, audiological reports).
  • Assist Clients to access interventions such as Short Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for
  • Support Clients in completing Skills Training packages to connect with education/training
  • Report client progress, and milestones through the ICM
  • Ensure file consistency and documentation
  • Connect clients with internal workshop schedule
  • Ensure safety plan and basic needs are in place and work with clients to refer to counselling, community resources and any other appropriate referrals as appropriate
  • Familiar with and able to work with clients using the latest technology (Zoom)
  • Other duties as required


  • Passion for helping jobseekers achieve their goals through providing holistic supports
  • Knowledge of community resources
  • Case Management and/or employment counselling experience an asset
  • Relevant post-secondary degree or diploma, or a combination of relevant education and experience
  • Able to work independently and as part of a team
  • Good communication, and case note writing skills
  • Understanding and making realistic job matches
  • Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS-Teams)
  • Able to show initiative, flexibility and demonstrate positive attitude towards change and work
  • A valid clear criminal record check (including working with vulnerable populations)
  • CCDP Certification considered an asset
  • Fluent in both French and English
  • Connections to the Vancouver Francophone Community
  • Up to date with the latest job search, career exploration and labour market practices
  • A valid clear criminal record check (including working with vulnerable populations) is required.

Additional Experience as an Asset:

  • Violence/trauma informed knowledge and understanding of impacts on employment 
  • Administering assessment tools
  • Experience working in performance-based employment programming

Help us make a difference
Established in 1897, YWCA’s vision is to achieve women’s equality and its mission is to touch lives and build better futures for women and their families through advocacy and integrated services that foster economic independence, wellness and equal opportunities. YWCA serves over 48,000 clients annually, with 66 programs and services in 75 locations. 

We are proud to be an equal opportunity employer, and value our diverse workplace. Women, Black, Indigenous and People of Colour, LGBTQ2S+ individuals and people with disabilities, are strongly encouraged to apply.

How to Apply

Consider joining our committed team of staff and being part of an inclusive and rewarding workplace. Candidates are invited to send cover letters and resumes by October 26, 2021 to:

Emma Tang, Case Manager Coordinator
Apply by email to:

No Phone Calls, Faxes or In-person delivery, please

We thank all who apply, but only applicants selected for an interview will be contacted. All employment will be decided on the basis of qualifications, merit, and business need. For more information about this and other YWCA Metro Vancouver career opportunities, please visit