Career Advisor - Case Manager (Floater)
Grant Full Time – 35 hours per week until March 31, 2027
WorkBC Centres operated by the YWCA Metro Vancouver; Tri-Cities WorkBC
Posting Period
Job Description

Under the general supervision of the Manager of Case management Services, the Case Manager (Floater) is responsible for working closely with job seekers to conduct intakes, assess service suitability, develop and implement action plans, and secure employment. The Case Manager (Floater) will step in to provide coverage support to the WorkBC catchment during times of high client demand and/or staffing shortages caused by role vacancies and/or staff vacations.  

The Case Manager (Floater) position in unique in that it will provide services and support to the WorkBC catchment when coverage is required, such as during vacations and role vacancies and will not oversee a caseload on a long-term, ongoing basis. The Case Manager (Floater) will focus on intakes, action plan follow-up, and employment placements and will contribute to the overall goals and objectives of the project. The position is part of a multi-agency team who supports linking job seekers to employment and training opportunities, while upholding the YWCA's mission and values. 

What you’ll be doing: 

  • Provide temporary caseload coverage (follow ups and meetings with job seekers) during times of high client demand and/or role vacancies. 

  • Provide client service and resolve issues both in person and in a virtual service delivery environment 

  • Administer Client Needs Assessments and Disability-Related Employment Needs Assessments to reduce job seekers wait times 

  • Assess job seekers needs and develop an individualized action plan to meet goals  

  • Coach, mentor and support job seekers to achieve sustainable employment including addressing any barriers and building on job seekers strengths 

  • Work with individuals with complex barriers and a broad range of cultural backgrounds; and 

  • Collect employment details and documentation from clients when sustainable employment is achieved 

  • Accurate and timely reporting on job seekers progress, and milestones using databases,   

  • Maintain an organized and current client filing system including managing follow up 

  • Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities  

  • Work as part of a multi-faceted, multi-agency team to deliver a comprehensive employment program designed to meet individual needs of clients 

  • Connect job seekers to needed employment programming, community resources and wraparound supports 

  • Ensure file consistency and documentation  

  • Connect job seekers with internal workshop schedule 

  • Ensure safety plan and basic needs are in place and work with job seekers to refer to counselling, community resources, and any other appropriate referrals as appropriate 

  • Familiar with and able to work with job seekers using the latest technology  

  • Adhering to onsite Health and Safety Procedures 

  • Other duties as required 

What you’ll need: 

  • A post-secondary certificate, degree or diploma in a relevant field or combination of relevant experience and education (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management.) 

  • 1-2 years of Case Management and/or employment counselling experience is required  

  • Passion for helping job seekers achieve their goals through providing holistic supports 

  • Knowledge of community resources and the labour market 

  • Works well independently and as part of a team 

  • Ability to communicate effectively with clients in person and virtually with proven ability to document progress notes 

  • Demonstrated skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams) 

  • Able to show initiative, flexibility and demonstrate a positive attitude towards change and work 

  • A valid clear criminal record check (including working with vulnerable populations) is required. 

What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

  • extended medical and dental benefits 

  • a defined benefit pension plan 

  • flexible working arrangements for applicable positions 

  • Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

  • free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

  • Pay Rate: $34.33 per hour 

  • a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion. 

How to Apply

This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! Candidates are invited to send cover letters and resumes to the Manager of Case Management Services by June 21, 2024


Mahshid Salami (She/Her): 


No phone calls, please. 


We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit