What you’ll be doing: 

• Work with clients of all genders/non-binary to assist them with employment-related needs   

• Facilitation and workshop development, including delivering online workshops via Zoom 

• Provide individual in-person and online services; familiar with and able to work with clients using the latest technology 

• Maintain up-to-date information on labour market trends, job postings, employment issues, community resources, education planning, volunteer opportunities, and other relevant employment-related supports 

• Conduct orientation tours with clients and provide a preliminary needs determination. 

• Referrals to other YWCA programs and external services as needed.  

• Be part of the community outreach team to coordinate and attend community events, meetings, materials distribution and support departmental career events & hiring fairs 

• Work as part of a team to deliver comprehensive services designed to meet individual needs  

• Provide post program coaching to participants, documenting provided services, including job sustainability support if required. 

• Support and motivate participants during their job search and while in job placements to ensure that job retention goals are met. 

• Prepares participants for position-specific interviews and conduct mock interviews as needed. 

• Review participants’ self-marketing materials prior to sending to employers. 

• Accurately report on participant progress and outcomes during meetings and weekly case conferences to ensure the success of participants.  

• Maintain any required documentation of allocated participant files, records of service, and participant progress reports in internal and funder-mandated systems. 

• Other duties as assigned. 

What you’ll need: 

• Passion for working with clients to support their employment needs  

• Post-secondary education, a minimum of two years’ experience working in a related field, or a combination of education and/or experience 

• Experience working with multi-barriered clients will be considered an asset  

• Ability to work in a flexible environment and relate well with clients 

• Knowledge of programs and community services in Metro Vancouver 

• Understanding of the labour market in Metro Vancouver  

• Additional languages an asset 

• Strong team player, collaborative and takes initiative  

• Proficiency in Microsoft Word, Outlook, Teams, SharePoint, Zoom; LMS experience an asset. 

• A valid clear criminal record check (including working with vulnerable populations) is required.  

• The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties. 

What we offer:   

• Extended medical and dental benefits 

• A defined benefit pension plan 

• Flexible working arrangements for applicable positions 

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

• Free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

• A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.