Case Manager Coordinator – North Vancouver
Grant Full Time – 35 hours/week until March 31, 2024.
North Vancouver WorkBC Centre
Posting Period
Open until filled
Job Description

Working closely with the Senior Operations Manager, the Case Manager Coordinator will supervise, provide direction and work closely with an eight-person team of Career Advisors that provide support for a range of job seekers in the community, including single parents, immigrants, persons with disabilities, youth, Indigenous people, older workers, francophone, survivors of violence, LGBTQ2S+ as well as professionals and general jobseekers.  Working with a wider team of workshop facilitators and job developers, the Case Managers provide a holistic approach to providing the arc of career development services to assist clients in developing and achieving their career and life goals. Working with financial support through WorkBC funding and YWCA/community resources, clients are supported in all aspects of their career path including accessing short- and long-term training, self-employment services to launch a new business, wage subsidies to gain work experience, customized employment for persons with a disability, and other valuable services to move towards sustainable employment.  The Coordinator will provide supervisory support and coaching for the case management team fitting with the overall vision and goals of the centre.

Competitive Salary and Vacation/Benefits including Pension/YWCA Health Fitness Membership/Access to regular Flex Day Schedule


  • Supervise, motivate and support the team of Career Advisors/Case Managers to ensure our centre meets the needs of a range of job seekers in the community
  • Work within an outcome-based contract as part of a multi-faceted and multi-agency team to deliver the WorkBC program designed to meet the individual needs of all clients 
  • Work with Case Managers to provide case management services using a strength-based approach to achieve goals and support clients
  • Keep the team informed of labour market trends, employment issues, community resources, employment programs, job training, and employment opportunities
  • Collaborate with management to identify and participate in training to support the learning needs of Case Managers
  • Provide mentorship, job shadowing, feedback and onsite training support for new staff
  • Develop strategies for individual Case Managers to provide a high standard of client service, and enhance access to needed community supports 
  • Provide progress and other reporting as needed
  • Review client training packages, self-employment and wage subsidy applications  
  • Monitor file consistency to follow government policies, and provide timely feedback and coaching to staff
  • Participate in the review meetings for the centre to ensure service utilization and outcome targets are achieved
  • Be familiar with and able to support both staff and clients using the latest technology  
  • Provide support with managing any client issues through the Issue Resolution Process
  • Work with other WorkBC teams and managers to continually improve processes and increase employment outcomes; liaise with other teams across catchments to ensure consistency in service, and best practices are shared
  • Support community outreach strategies to connect the community with the centre
  • Collaborate with the QI Training and Development team to identify the training needs of Case Managers
  • Adhere to onsite Health and Safety Procedures
  • Other duties as assigned


  • Candidates must have a passion for supporting the team to support jobseekers to develop and achieve sustainable and progressive employment.
  • Experience within the career development field is an asset or transferable background
  • Experience with WorkBC programming is an asset
  • Previous supervisory or coaching experience with the ability to make sound decisions
  • Strong ability to assess and understand client needs and the ability to strategize and plan for meaningful services to address any barriers or gaps to employment
  • Highly organized and comfortable with scheduling, time and file management
  • Knowledge of local/lower mainland community services and employment programs
  • Strong documentation and communication skills, both verbal and written
  • Up to date with the latest job search, career exploration/labour market practices
  • Strong team player and able to show initiative
  • Ability to work in a flexible environment and relate well with others
  • Relevant post-secondary education or a combination of relevant work and experience
  • Must have excellent computer skills
  • A valid criminal record check (including working with vulnerable populations)
  • Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.

About the YWCA

This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.

This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team!

How to Apply


Consider joining our committed team of staff and being part of an inclusive and rewarding workplace. Candidates are invited to send resumes to:

Morvarid Zandichi  -  Senior Operations Manager
No phone calls please.

Position will remain open until filled

YWCA Metro Vancouver is committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit