Working closely with the Senior Operations Manager, the Case Manager Coordinator will supervise, provide direction and work closely with a nine-person team of Career Advisors that provide support for a range of job seekers in the community, including single parents, immigrants, persons with disabilities, youth, Indigenous people, older workers, francophone, survivors of violence, LGBTQ2S+ as well as professionals and general jobseekers.  Working with a wider team of workshop facilitators and job developers, the Case Managers provide a holistic approach to providing the arc of career development services to assist clients in developing and achieving their career and life goals. Working with financial support through WorkBC funding and YWCA/community resources, clients are supported in all aspects of their career path including accessing short- and long-term training, self-employment services to launch a new business, wage subsidies to gain work experience, customized employment for persons with a disability, and other valuable services to move towards sustainable employment.  The Coordinator will provide supervisory support and coaching for the case management team fitting with the overall vision and goals of the centre.  

What you’ll be doing: 

• Supervise, motivate and support the team of Career Advisors/Case Managers to ensure our centre meets the needs of a range of job seekers in the community 

• Work within an outcome-based contract as part of a multi-faceted and multi-agency team to deliver the WorkBC program designed to meet the individual needs of all clients 

• Work with Case Managers to provide case management services using a strength-based approach to achieve goals and support clients 

• Keep the team informed of labour market trends, employment issues, community resources, employment programs, job training, and employment opportunities 

• Collaborate with management to identify and participate in training to support the learning needs of Case Managers  

• Provide mentorship, job shadowing, feedback and onsite training support for new staff 

• Develop strategies for individual Case Managers to provide a high standard of client service and enhance access to needed community supports   

• Provide progress and other reporting as needed  

• Review client training packages, self-employment and wage subsidy applications  

• Monitor file consistency to follow government policies and provide timely feedback and coaching to staff through weekly file review sessions  

• Participate in the review meetings for the centre to ensure service utilization and outcome targets are achieved 

• Be familiar with and able to support both staff and clients using the latest technology  

• Provide support with managing any client issues through the Issue Resolution Process 

• Work with other WorkBC teams and managers to continually improve processes and increase employment outcomes; liaise with other teams across catchments to ensure consistency in service and best practices are shared  

• Support community outreach strategies to connect the community with the centre 

• Collaborate with the QI Training and Development team to identify the training needs of Case Managers  

• Adhere to onsite Health and Safety Procedures  

• Other duties as required  

What you’ll need: 

• Candidates must have a passion for supporting the team to support jobseekers to develop and achieve sustainable and progressive employment. 

• Experience within the career development field is an asset or transferable background 

• Experience with WorkBC programming is an asset 

• Previous supervisory or coaching experience with the ability to make sound decisions  

• Strong critical thinking and ability to analyze complex problems, evaluate various options, and make informed decisions 

• Strong ability to assess and understand client needs and the ability to strategize and plan for meaningful services to address any barriers or gaps to employment 

• Highly organized and comfortable with scheduling, time and file management 

• Knowledge of local/lower mainland community services and employment programs 

• Strong documentation and communication skills, both verbal and written 

• Up to date with the latest job search, career exploration/labour market practices 

• Strong team player and able to show initiative  

• Ability to work in a flexible environment and relate well with others  

• Relevant post-secondary education or a combination of relevant work and experience 

• Must have excellent computer skills 

• Strong commitment to taking ownership of tasks, projects, and outcomes, ensuring they are delivered on time and within scope 

• A valid criminal record check (including working with vulnerable populations) 

• The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties. 

What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

• extended medical and dental benefits  

• a defined benefit pension plan 

• flexible working arrangements for applicable positions 

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

• free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

• a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion. 

• Pay Rate: $34.70/ hour