Case Manager – Port Moody, YWCA WorkBC
Grant Full Time – 35 hours/week until March 31, 2024
Port Moody YWCA WorkBC (with the possibility of working at any of the Tri-Cities WorkBC Centres)
Posting Period
Job Description

Under the general supervision of the Case Manager Coordinator of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as, Skills Training, Short term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support Clients through employer connections to secure and maintain employment by monitoring their progress, and providing job coaching.


  • Work with clients to achieve Labour Market or Community Attachment including addressing any client barriers, and building on client strengths through an integrated case management model
  • Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations.
  • Work within an outcome-based contract
  • Assess Clients and ensure they are referred to appropriate interventions
  • Administer Formal Needs Assessments with Clients using a variety of assessment tools
  • Develop and monitor Return to Work Action Plans with Clients
  • Report Client progress and milestones through the Integrated Case Management (ICM) database
  • Ensure file consistency for government audits
  • Move Clients towards developed goals
  • Book Clients in workshops and monitoring attendance
  • Work within government compliance regulations
  • Market to the catchment communities
  • Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities. Be familiar with and able to work with Clients using the latest technology
  • Assist Clients to access Workshops, Training, Self-Employment, Job Development, Short-Term Training and Wage Subsidy  
  • Act as a champion of the program, promoting our services throughout community and networking events
  • Work Closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery
  •  Adhere to onsite Health and Safety Procedures
  • Other duties as assigned


  • Candidates must have strong employment counselling skills with a minimum of 2 years of experience and ability to work within a performance based contract
  • Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is a strong asset
  • Fluent speaking and writing English and the ability to write strong Client/ Service Rationale that supports service referral/delivery
  • Up to date with the latest job search, career exploration/ labour market practices
  • Passion for helping jobseekers achieve their goals
  • Strong team player & able to show initiative
  • Ability to work in a flexible environment and relate well with others
  • Minimum of a Bachelor’s Degree, career counselling certificate, or a combination of relevant work experience. Must have excellent computer skills
  • A valid criminal record check (including working with vulnerable populations) is required
  • Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.
  • Fluency in Mandarin/Cantonese will be considered an asset.


Benefits include paid time off, defined benefit pension plan and health benefits including extended health and dental, Health & Fitness Centre Membership and more.



This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.

This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team!

How to Apply

Consider joining our committed team of staff and being part of an inclusive and rewarding workplace. Candidates are invited to send cover letters and resumes by 5 p.m. Friday, August 26, 2022 to:

Carolynn Duggan, Case Manager Coordinator

No phone calls please.

As an equity-seeking organization, the YWCA Metro Vancouver values its diverse workplace and is committed to fostering a community of inclusion and belonging. Increasing representation within our organization's workforce composition is a priority and we have taken significant and meaningful steps towards achieving this goal. Women, Black, Indigenous, People of Colour, LGBTQ2S+ individuals, people with disabilities and people from other marginalized groups are strongly encouraged to apply.

YWCA Metro Vancouver is committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit