Under the general supervision of the Operations Manager of the WorkBC Centre the Employment Coach is responsible for working closely with WorkBC Clients who need to re-attach or maintain employment in the workforce by assessing service suitability, developing and implementing a Sustainment Plan. 

What you’ll be doing: 

• Contact existing Clients to follow up on their employment status, confirm employment details, collect employment verification, and offer services when required 

• Input, edit, and update client information into the Integrated Case Management (ICM) database and complete billing  

• Regular follow up with to provide support and confirm progress towards re-employment  

• Transfer data between different software applications, verifying accuracy and completeness 

• Maintain data integrity by following data entry guidelines and procedures 

• Work with Clients to develop a Job Sustainment Plan 

• Working with Clients to re-attach and/or maintain employment in the labour market, including addressing any Client barriers, and building on client strengths 

• Assessing Client and ensure they receive the appropriate support to re-attach to the workforce and/ or maintain employment 

• Work with Employers to market Clients for employment opportunities and to develop a job sustainment plan where necessary 

• Follow-up with job sustainment clients in a timely manner to ensure employment stability and offer sustainment services 

• Provide Training to Clients on job sustainment related topics 

• Liaison with colleagues to ensure Clients access to needed services 

• Offer one to one employment Coaching services to Job Sustainment Clients 

• Flexibility in delivering services through various channels such as phone, online and one to one 

• Other duties as required 

What you’ll need: 

• A valid clear criminal record check (including working with vulnerable populations) is required.  

• The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.  

What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

• extended medical and dental benefits  

• a defined benefit pension plan 

• flexible working arrangements for applicable positions 

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

• free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

• a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion. 

• Pay Rate: $30.18