Manager, Health Connect
Grant Full Time – 35 hours/week – until Jan 7th, 2028
In person at a few locations in Metro Vancouver
Posting Period
Open until filled
Job Description

The YWCA Metro Vancouver in partnership with YWCA Toronto have launched the Health Connect program to support self-identified newcomers and refugee women who are internationally educated health professionals (IEHP) in British Columbia (BC) and Ontario (ON). The program will work to improve awareness among women IEHPs of the foreign credential process, provide tailored employment and wrap-around services, reduce barriers to foreign credential recognition and provide Canadian work experience in their intended field of work. The manager will oversee program operations, including management of staff, budgeting, reporting etc. The Manager will report directly to the Associate Director of Employment and Training Programs. This position will manage employees and work closely with the program stakeholders, program partners, and YWCA internal departments. The manager will oversee program partnerships and participate in strategic program development/funding as required. 

What you’ll be doing: 

  • Hire, onboard and supervise staff and volunteers; conduct performance reviews 

  • Develop and launch a detailed marketing and outreach strategic plan for BC and ON targeting underserved groups who may face barriers to foreign credential recognition and employment 

  • Develop an evaluation plan and pre- and post-program surveys 

  • Market the program to existing employer partners to enable employment support to IEHPs such as mentorship, coaching and networking  

  • Provide training to staff to enhance and develop their knowledge and skills related to the foreign credential recognition process and the needs of the newcomer IEHPs 

  • Deliver information sessions, disseminate information on the foreign credential recognition processes in Canada and recruit potential applicants 

  • Hold group orientation sessions with participants and employers 

  • Overall management of the program including staff management of an Office Administrator, Career Advisor, Job Developer at YWCA Metro Vancouver as well as the YWCA Toronto Manager 

  • Monitoring and managing budget to ensure fiscal accountability; ensuring that the program operates within budget and project requirements 

  • Ensuring that program deliverables are met; keeping accurate records for funders, business partners and participants 

  • Working with the Associate Director of Employment and Training Services to ensure program success and accountability 

  • Provide leadership support and coaching to staff when faced with challenging situations as required 

  • Conduct ongoing program’s evaluation; analyze evaluation survey data and implement changes as required 

  • Manage deliverables, outcomes and statistical tracking systems of program and special project initiatives 

  • Collaborate with program staff to ensure any workshop content or curriculum developed is up-to-date and relevant; evaluate the program regularly to ensure accountability and success and implement best practice 

  • Connect and engage with program participants to create a welcoming environment and maintain a high standard of service 

  • Act as a backup support to Career Advisor/Job Developer/Office Administrator as required 

  • Oversee the planning of guest speaker events, annual special events, marketing and community outreach plan by working in conjunction with program staff and other YWCA departments and YWCA Toronto 

  • Mitigating participant complaints and liaising with senior management and employer partners as required 

  • Meeting with employers to gauge their interest in hiring self-identified newcomer women 

  • Coordinating and conducting marketing and participant recruitment for the program 

  • Work closely with job developer in areas including but not limited to employer partnerships, employer engagement focus groups, employer engagement training sessions, skills gap training, networking events and mentoring programs 

  • Work collaboratively within the community and YWCA to create resource partnerships for referrals and client recruitment 

  • Report writing, learning and following policies including ESDC and YWCA requirements 

  • Ensure conformance to CARF Accreditation standards, Occupational Health and Safety, and Human Resource standards 

  • Participate in Employment Department proposal writing activities that require working in and meeting tight deadlines  

  • Ensuring vendor invoices are coded, signed and processed promptly 

  • Management hours: some evenings and weekends are required to meet deadlines 

  • Other duties as required 

What you’ll need: 

  • 3 years’ minimum direct management experience managing an employment program or HR setting working with staff and participants. Experience delivering services with set deliverables and outcomes 

  • Desired educational requirements: Bachelor’s Degree in a related field with recent professional development; Human Resources t raining and leadership coaching training an asset, or a combination of related education and experience 

  • Experience delivering programing to self-identified women in career and job search transition 

  • Ability to convey a high degree of commitment and passion for the mission of the YWCA and the goal of guiding self-identified women toward economic sustainability 

  • Direct experience managing program budgets and maintaining sound financial accountability, tracking expenditures and developing annual budgets 

  • Demonstrated leadership and conflict resolution skills 

  • Excellent verbal and written communication skills required; e.g. working with YWCA staff, participants, donors, stakeholders; diplomatic and professional with a keen understanding of ethical boundaries 

  • Demonstrated partnership building abilities with employers and community 

  • Solid understanding of career development programming, current hiring practices and labor market trends 

  • Keen understanding of issues and barriers faced by women and newcomers to Canada 

  • Demonstrated skills using video conferencing platforms to supervise/communicate with staff and participants and facilitate meetings, presentations or workshops 

  • Technical expertise with digital communications and video conferencing tools 

  • A willingness to drive new initiatives 

  • Demonstrated experience working with Microsoft Office applications including MS Teams, SharePoint and cloud-based applications such as Google Drive and One Drive 

  • Experience with implementing policies and procedures to maintain service excellence and program accreditation considered an asset (e.g. CARF) 

  • Ability to work management hours, e.g. occasional weekends/evenings and flexible hours when meeting deadlines, and a resilience to meeting tight project deadlines 

  • Able to commute between sites 

  • Must be able to work in person during office hours at the YWCA program location 

  • A second language will be considered an asset 

  • Demonstrated commitment to equity, diversity and inclusion 

  • A valid clear criminal record check (including working with vulnerable populations) is required.  

  • The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties. 

Bonus qualities (but not required) 

  • Healthcare experience and/or healthcare connections will be considered an asset 

  • CCDP certification will be considered an asset 

What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

  • Extended medical and dental benefits  

  • A defined benefit pension plan 

  • Flexible working arrangements for applicable positions 

  • Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

  • free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

  • A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion. 

  • Pay Rate: $34.70 

How to Apply

This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! Candidates are invited to send cover letters and resumes by until position is filled to: 


Etab Saad, Associate Director, Employment and Training Services (she/her) 

535 Hornby Street, Vancouver, BC, V6C 2E8 



We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit