YWCA Metro Vancouver is in partnership with The Career Foundation to deliver a women’s employment readiness program that provides eligible participants with a 14-week pre-employment and skills development training model that integrates technology, sales and high-performance workplace skills to prepare women for future-oriented careers across Ontario and British Columbia. Participants will consist of women, including those who are immigrants, women with disabilities, self-identifying LGBTQ2 individuals, and those who have experienced prolonged unemployment. The program team will also work closely with employers to conduct Gender Based Analysis (GBA+) workplace and policy assessments and to deliver Gender Equity and Inclusion training.
The Placement and Workplace Inclusion Specialists are important members of the team, responsible for placing participants into employment opportunities by connecting them directly with employers that have suitable job vacancies to fill. The Placement and Workplace Inclusion Specialists also perform other essential job functions, including planning and delivering workshops, coaching and supporting program participants at all stages in the program, and developing relationships with employers, as well as other important responsibilities.
Job Development and Job Coaching:
- Works with project participants after the completion of their technical training to place them into entry-level Tech Sales careers.
- Works with employers to help them recognize the business case for engaging and advancing women into the Tech sector.
- Helps employers identify barriers within their operations and/or HR practices that can be improved to increase access for women into Tech and that will contribute to long-term systemic change.
- Works with employers to develop full-time remote/hybrid employment opportunities for project participants, ensuring that they meet their career goals and the employment targets of the intervention.
- Develops 2-3 new employer contacts each week and 8-12 new employer contacts each month.
- Ensures that the program’s employer database offers a range of diverse employment opportunities for program participants.
- Analyzes, evaluates, and interprets workplace assessment collected information to assist participants with targeting the most suitable employment opportunities, based on experience, education, and existing labour market factors.
- Plans, conducts, and delivers workshops to participants on cold calling and other job-search related topics.
- Collects and processes claims and opens and closes employer files in a timely manner.
- Provides coaching to participants, including on-the-job support, monitors placements and enters case notes in internal and funder-mandated systems.
- Supports and motivates participants during their job search and while in job placements to ensure that job retention goals are met.
- Prepares participants for position-specific interviews and conducts mock interviews as needed.
- Reviews participants’ self-marketing materials prior to sending to employers.
- Accurately reports on participant case load and established action plans during daily morning meetings and weekly case conferences to ensure the success of participants.
- Case-manages and maintains documentation of allocated participant files, records of service, and participant progress reports in internal and funder-mandated systems.
- Regularly monitors personal performance against program targets to ensure the achievement of expected results for the project.
- Communicates with the Program Coordinator regarding participant performance in relation to contract requirements and the needs of the program.
- Prepares and submits weekly job development and job coaching activity report to the Program Coordinator.
- Other duties as assigned.
Participant Recruitment/Outreach and Workshop Facilitation:
- Delivers online pre-employment and life skills workshops to participants that are focused on job search and employment maintenance skills.
- Participates in community events, job fairs, and other activities to recruit new, potential participants into the program.
- Presents the program to community partners and potential participants, ensuring that they understand the program objectives and time requirements.
- Conducts accurate assessments of participants based on program eligibility requirements and ensures that all mandatory forms are completed.
- Promotes and maintains a climate of inclusion, equity, and diversity within and between participant and employer relationships.
- Other duties as assigned.
Qualifications/ Skills Required:
- Post-secondary degree or diploma in human services, gender studies, business, marketing, tech, or related field preferred, or an equivalent combination of education and experience is required.
- Training and/or certification in equity, diversity and inclusion required.
- A minimum of 2 years of transferrable experience in job development, recruitment, and/or job coaching, with a proven track record of meeting and exceeding targets. Candidates who possess the above qualifications and placement experience/vocational counselling will be prioritized.
- CCDP considered an asset.
- Understanding of and ability to effectively apply the principles of the sales process to generate job leads and secure positions for project participants.
- Must be results-driven in nature and possess a track record of meeting or exceeding targets.
- Previous experience maintaining a case load of clients and working with government-funded programs considered an asset.
- Strong connections and familiarity with community partners and local employers considered an asset.
- Excellent verbal and written English communication skills and ability to clearly communicate information verbally and in writing, with the confidence to engage employers, community partners and program participants remotely and in-person.
- A professional and courteous approach to client service with a high level of respect for the diversity of the people served, including participants who face barriers to employment.
- Knowledge of current labour market trends, the impact of COVID-19 on the labour market, job search techniques, and employment research methods.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), as well as Zoom, and Outlook 365 applications, including Teams and SharePoint. Must also possess aptitude and willingness to learn and work with new online systems and technologies.
- Exceptional customer service skills and ability to uphold the organization’s service standards, policies, and core values.
- Outstanding organizational skills, time management, and ability to multi-task in order to meet deadlines and achieve program targets and objectives.
- Punctual, self-motivated and self-directed.
- Willingness to step-in to assist team members as needed to help ensure program goals are met.
- Ability to maintain sensitive information, exhibit tact, diplomacy and good judgment, with high standards of professionalism, ethics and confidentiality.
- Ability to build strong working team relationships.
- Willingness and flexibility to occasionally work outside of normal business hours during peak periods, when required.
- A valid clear criminal record check (including working with vulnerable individuals) is required
- Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.
About the YWCA
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.
This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team!
Consider joining our committed team of staff and being part of an inclusive and rewarding workplace. Candidates are invited to send cover letters and resumes by July 4th, 2022 to:
Program Manager, Employment Services
535 Hornby Street, Vancouver, BC, V6C 2E8
No phone calls please. Posting will be available until July 4th, 2022 or until position is filled.
YWCA Metro Vancouver is committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed. All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit ywcavan.org.