Program Manager
YWCA Employee: Term Full Time 35 hours week (union exempt) Dual Report: Associate Director, Employment YWCA and Co-Executive Director QMUNITY.
Metro Vancouver
Posting Period
Job Description

QMUNITY and YWCA Metro Vancouver have entered into a partnership to deliver an employment program designed to serve Queer, Trans, Two -Spirit and Gender diverse individuals in the Metro Vancouver region. This is a new program, that is currently funded for 1 year, with the intention to extend the program length, based upon program results, funding availability, and measurable impact. 

QMUNITY and YWCA Metro Vancouver operates on the traditional, ancestral and unceded territories of Indigenous people across British Columbia.  In particular, QMUNITY offices are located on the Coast Salish territories of the Musqueam, Squamish and Tsleil-Waututh Nations.  The YWCA Metro Vancouver operates on the traditional, ancestral and unceded territory of the Coast Salish peoples – sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh) and xʷməθkʷəy̓əm (Musqueam) nations, as well as the Semiahmoo, Stó:lō, Kwantlen, Katzie and Kwikwetlem First Nations.

The Organizations: 

QMUNITY is BC’s 2SLGBTQIA+ community hub and exists to improve queer, trans, and Two-Spirit lives. We do this in three ways: by supporting individuals, by strengthening our communities, and by leading the way towards legal and lived equality.

YWCA Metro Vancouver is a diversified non-profit. Our vision: We boldly envision a just and equitable world for women, families, and allies.   Mission: We advance gender equity alongside women, families, Two-Spirit, and gender diverse people through advocacy and integrated services that help support personal, collective, and economic well-being.

Diversity: QMUNITY and YWCA Metro Vancouver are committed to equity and prioritize applications from underrepresented groups including trans and gender diverse persons, Indigenous persons, persons of colour, and persons with varying abilities. Individuals who identify as part of the 2SLGBTQIA+ community are strongly encouraged to apply.

Scope: The Employment Program Manager’s role is to create, oversee, and implement a new employment program to support queer, trans and two-spirit members to build capacity, find and retain suitable employment.  The Program Manager, reporting to the YWCA AD of Employment and the ED of QMUNITY supervises 2 case managers, an admin and outreach coordinator and practicum students and volunteers. Collectively the team works closely with community members in creating goals around employment, and advocating for safe employment standards and strategies around meaningful employment. The Program Manager will support the team to create tools, support strategies and community connections in context to 2SLGBTQIA+ communities.

Start Date: Position available as soon as possible with an end date of March 31, 2023 with the opportunity for extension contingent on funding.


  • Supervise, motivate and support the team of Career Advisors/Case Managers to ensure the program meets the diverse needs of a range of jobseekers in the 2SLGBTQIA+ community
  • Oversee, Develop, coordinate, promote, and employment strategies for 2SLGBTQIA+ community members
  • Recruit, market and promote the program to suitable clients in the community. .
  • Create network of community partners/businesses that facilitate an employer database
  • Advise QMUNITY with education and information regarding employer practices
  • Oversee and contribute to the development of resource materials for the 2SLGBTQIA+ community members and employment
  • Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the 2SLGBTQIA+ community members
  •  Work with Case Managers to provide case management services using a strength-based approach to achieve goals and support clients
  • Keep team informed of labour market trends, employment issues, community resources, employment programs, job training, and employment opportunities
  • Collaborate with senior management to identify and participate in training to support the learning needs of Case Managers
  • Provide mentorship, job shadowing, feedback and onsite training support for new staff
  • Develop strategies for individual Case Managers to provide a high standard of client service, and enhance access of needed community supports
  • Provide progress and other reporting as needed
  • Monitor file consistency and lead case conferencing with staff to provide timely feedback and coaching.
  • Participate in the review meetings for the centre to ensure service utilization and outcome targets are achieved
  • Be familiar with and able to support both staff and clients using the latest technology
  • Provide support with managing any client issues
  • Work with other WorkBC teams and managers to continually improve processes and increase employment outcomes; liaise with other teams across catchments to ensure consistency in service, and best practices are shared
  • Support community outreach strategies to connect the community with the centre
  • Adhere to onsite Health and Safety Procedures
  • Supervise, motivate and support the team of Career Advisors/Case Managers to ensure the program is meeting the diverse needs of jobseekers in the in the community
  • Provide monthly reporting and financial oversight for program, ensuring program expenses are within budget
  • As required, provide advocacy for 2SLGBTQIA+ members in accessing appropriate services and support at other organizations and institutions
  • Help Support Admin/Outreach Coordinator in creating a Q-Directory of employment listings
  • Keep abreast of labour market trends, employment advocacy, community resources, and technology 
  • Identify barriers for 2SLGBTQIA+ community members in relation to employment
  • Support and facilitate Peer Groups at QMUNITY centered around employment as required
  • Collaborate with QMUNITY management and staff on projects and activities that strengthen QMUNITY’s programs and services
  • Prepare and submit program reports as required (e.g., monthly, quarterly, annually)
  • Maintain accurate logs and compile statistical records to support program needs and inform ongoing program development and evaluation
  • Identify sources of potential program funding as appropriate and participate as part of a team in proposal development as required
  • Perform other duties as required


Education and Experience:         

  • Minimum educational requirements: Master of Social Work/Counselling preferred.  Bachelor Degree in related field (education, counselling, social work) or a combination of education and experience in life skills, counselling, or career counselling and 3-5 years current, relevant experience
  • Demonstrated competency working in the 2SLGBTQIA+ community and/or diverse job seekers
  • Proven experience to work independently and part of a team to deliver exemplary service
  • CCDP an asset
  • Excellent computer skills (all Microsoft Applications)
  • Up to date with the latest job search, career exploration/labour market practices
  • Proven Queer competency and community engagement practices
  • Demonstrated experience working with aging and older people in a community setting
  • Ability to speak a language other than English is an asset
  • Strong communication skills, both written and verbal
  • A strong self-starter with the capacity to create and implement innovative program ideas.
  • A demonstrated positive attitude towards change
  • A valid clear criminal record check (including working with vulnerable populations) is required.
  • First Aid and CPR certification is an asset
  • Preference for candidates with lived experience in addition to above qualifications

Technical Competencies:

  • Knowledge and connection to relevant community resources
  • Knowledge around employment standards and safety
  • Demonstrated experience in overseeing program budgets
  • Demonstrated skills in innovative program development and delivery and community development
  • Demonstrated administrative and IT skills

Core Competencies:

  • Demonstrated awareness of 2SLGBTQIA+ community
  • Demonstrated experience working with 2SLGBTQIA+ communities
  • Demonstrated ability to work in team as well as working independently
  • Able to organize, multi-task, problem-solve and remain flexible within a fast-paced and changing environment
  • Excellent communication skills
  • Focus on client service


  • To follow all policies and procedures of the organization
  • The ability to work in person and virtually as required to deliver program
  • The ability to handle confidential/sensitive information appropriately
  • Commitment to a high standard of service and an atmosphere of respect and dignity in all aspects of the program
  • A valid criminal record check (including working with vulnerable populations) is required
  • As per YWCA Policy:  Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.

Accountability: The Program Manager is directly accountable to the YWCA Associate Director of Employment. Please note that this position oversees QMUNITY staff – QMUNITY is a unionized workplace and staff are represented by CUPE 3495. This position is exempt from the Union.

Hours of work: This is a term full-time position (35 hours/week). Generally, Monday to Friday hours, however, some weekend and evening availability is required due to management duties. The role is situated out of QMUNITY located on Davie and Bute. 

Accessibility: Please note QMUNITY's main office space is located on the second level of the building. Applicants should be aware that there is a flight of 23 stairs to reach the office. YWCA office is fully accessible.


How to Apply

Start date: Position available as soon as possible with an end date of March 31, 2023 with the opportunity for extension contingent on funding.

To apply: Please send resume and cover letter to Lindsay White, Executive Assistant to Carolyn Neilson VP Employment:  by June 24, 2022.

We would like to thank all who apply, but only applicants selected for an interview will be contacted. All employment will be decided on the basis of qualifications, merit, and business need. For more information about this and other YWCA Metro Vancouver career opportunities, please visit