Senior Training and Development Specialist – Quality Improvement
Grant Full Time – 35 hours/week until March 31, 2024
Lower Mainland (mainly remote but may be required to travel for meetings and training)
Posting Period
Job Description

As a member of the Quality Improvement (QI) team and under the general supervision of the Senior Manager – Quality Improvement and Training (Senior QI Manager), the Senior Training and Development Specialist is responsible for developing training materials, job aids and delivering training to WorkBC staff. The successful candidate will work collaboratively with the QI team and WorkBC staff to ensure all YWCA WorkBC Centres meet/exceed the performance measures and targets outlined by the Ministry and the YWCA. This will include interpreting Ministry Policy; creating and developing consistency in policies, procedures and systems; creating WorkBC training plans and materials as well as delivering group and/or one-on-one training to staff in person and virtually.

General Responsibilities:

  • Collaborates with the Senior QI Manager, QI team and leadership to identify training needs
  • Works in partnership with the Senior QI Manager to develop, design and deliver the WorkBC staff training and development plan, including but not limited to: the creation and revision of training materials, processes, systems, presentations and job aids
  • Facilitates one-on-one and/or group training (in person, virtually, and blended) and supports staff on policy interpretations, systems and documentation requirements
  • Develops training surveys and contributes topics for the weekly newsletter
  • Follows up with training participants as needed to provide 1-1 support, answer questions, confirm implementation of learning and complete surveys
  • Reviews and maintains existing internal training materials and ensures they are up-to-date according to Ministry WorkBC policies and internal processes
  • Fosters a learning-oriented culture by providing meaningful training experiences and interactive learning opportunities
  • Maintains existing training tracking systems and reports on statistics related to training delivery and outcomes
  • Committed to continuous improvement - conducts reviews to evaluate and verify the implementation of new processes and practices and confirm staff learning
  • Collaborates with WorkBC teams and Senior Managers to improve processes and achieve project deliverables; liaises with teams across catchments to ensure consistency in service, and best practices are shared and implemented 
  • Provides support and coverage to the QI team on other projects and QI activities
  • Travel to and from all Lower Mainland YWCA WorkBC catchments when required
  • Adhere to Health and Safety Procedures and CARF standards
  • Act as a champion of the program, promoting our services throughout the community
  • Other duties as assigned   

Qualifications and Preferred Skills:

  • Two (2) + years’ experience working in a WorkBC setting; knowledge of WorkBC services, policies and case management services and practices is an asset
  • Experience in the use of the Ministry’s Integrated Case Management Database, Online Employment Services (OES) system and Ministry Extranet is an asset
  • Strong presentation skills - familiarity with instructional methods, coaching, skill development practices and learner engagement
  • Clear communication skills – demonstrated ability to communicate processes and requirements clearly and effectively to staff and leadership
  • Experience in the delivery of training and the creation of lesson plans, training materials and tools; ability to adapt training materials and deliver workshops to different learning styles
  • Eye for detail – able to write and proofread training materials, job aids, newsletters, documentation guidelines
  • Demonstrated positive attitude - adaptable; solution-focused; comfortable with change and strong team player; ability to perform in an outcome-based contract
  • Experience with technology including Zoom, flowchart tools, Microsoft Office applications especially PowerPoint and Excel, and other training related software
  • Preferred completion of Bachelor Degree, diploma, career counselling certificate, or a combination of relevant work and experience 
  • A valid criminal record check (including working with vulnerable populations) is required
  • Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.

About the YWCA

This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.

This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team!

How to Apply

Consider joining our committed team of staff and being part of an inclusive and rewarding workplace. Candidates are invited to send resumes by 5 pm Monday, May 23rd, 2022 to: 

 Rachel Haugh, Senior Manager – Quality Improvement and Training
No phone calls please.

YWCA Metro Vancouver is committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit