Transition House Support Worker
Regular Full-Time - 5 days a week; 9 am to 5 pm
Vancouver, BC
Posting Period
Job Description

Reporting to the Manager of transition Houses, the Support Worker provides support to women who have experienced intimate partner violence and who are living in a second-stage transition house.   

What you’ll be doing: 

  • Providing the following to the residents of the second stage program: 

  • Orientation at move-in  

  • Emotional Support 

  • Safety Planning 

  • Assistance with applying to long term housing 

  • Assistance to navigate the family justice system, including court accompaniment 

  • Advocacy with government and community agencies 

  • Information about intimate partner violence 

  • Referrals to government and community agencies 

  • Responding to crisis calls  

  • Responding to emergencies during shift 

  • Preparing the suites for new program participants; Replenishing and updating inventory and minor cleaning 

  • Organizing and facilitating resident events and celebrations including, shopping, cooking and clean up 

  • Managing donations 

  • Receiving, picking up and fairly distributing donations 

  • Maintaining the donation room 

  • Fairly distributing donations 

  • Keeping accurate records, files and statistical information as per practice/policy. 

  • Other duties as required. 

What you’ll need: 

  • A minimum of 2 years of post-secondary education in a related field and/or 1 year of related experience  

  • Experience working with women and non-binary people who have experienced intimate partner violence 

  • A feminist understanding of the root causes of violence by intimate partners 

  • An understanding of trauma-informed practice 

  • An understanding of the family justice system  

  • Excellent communication skills  

  • Good conflict resolution and de-escalation skills 

  • Appropriate boundaries 

  • Able to work well as part of a team, and also to work well independently 

  • Knowledge of resources in Metro Vancouver would be an asset 

  • Experience with/willingness to learn to use: Microsoft Word, Microsoft Teams, SharePoint, ADP, Concur, Safety Line and Relias.  

  • A valid clear criminal record check (including working with vulnerable populations) is required.  

  • The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such a policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties. 

What we offer:   

We offer our eligible employees the following benefits as part of their total compensation package: 

  • Extended medical and dental benefits  

  • A defined benefit pension plan 

  • Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

  • Free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

  • A workplace that prioritizes employee health, safety, and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion. 

  • Pay Rate: $24.94 


How to Apply

This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! Candidates are invited to send cover letters and resumes by February 7, 2024, 11 am to: 


Inara Dodhiya 

535 Hornby Street, Vancouver, BC, V6C 2E8 



We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit