We are seeking a Volunteer Engagement Coordinator who will be committed to working collaboratively with program managers to deliver a comprehensive individual and corporate volunteer program that encompasses recruitment, onboarding, administration, recognition, performance management, engagement and retention. In addition, this position will lead our Presents of Peace gift giving program that operates between August and February of each year.
Volunteer Engagement Program:
- Strategy: Develop, implement and execute on a Volunteer Services strategy, which will include development of supporting volunteer policies and procedures.
- Recruitment: develop a volunteer recruiting strategy; including posting volunteer opportunities and responding to potential volunteer applicants and support program managers in selecting volunteers.
- Onboard Volunteers: Welcome new volunteers and help to lead orientation sessions that connect volunteers with our mission, and ensure that all necessary onboarding paperwork and health and safety training is received.
- Recognition: Recognize the contributions of volunteers and link their contribution to the YWCA’s strategic objectives. Organize annual volunteer recognition.
- Administration: Ensure that programs maintain a database of their volunteers, including their hours and status and adhere to CARF standards and all external regulatory bodies.
- Performance Management: Collaborate with program managers regarding a volunteer performance management system, training and development opportunities and coaching to ensure that volunteers realize their potential and objectives.
- Engagement: Seek opportunities to keep volunteers engaged, committed and connected to the YWCA.
- Retention: Evaluate the volunteer program, to better understand volunteers’ level of satisfaction.
Presents of Peace (POP) Program
- Develop, Implement and Execute the POP Strategy: Liaise with Senior Leadership to review and update criteria based on feedback and update POP manual as necessary.
- Support POP Coordinators: Create documentation for POP Coordinators; Organize the POP Coordinators meeting and action any feedback and regularly connect with Coordinators to ensure all deadlines are met and all hampers have been delivered
- Manage POP Database: Manage and steward the relationship with volunteer software developer; update copy for database (Tax receipt/FAQs etc.) and troubleshoot database issues for Coordinators and Sponsors
- Recruit, Solicit, and Steward donors: Develop and maintain strong relationship with donors, increasing donor’s participation with the YWCA. Create copy for emails and webpage; monitor POP inbox and phone line; ensure POP team respond quickly to sponsor queries/complaints
- Data/Gift Processing: Maintain up to date information in all POP donor files in Raiser’s Edge; verify and approve all tax receipt requests and submit to Fund Development for processing and assist in the delivery of Tax Receipt to donors
- Budget: Manage both the Volunteer Services and POP budgets (revenues and expenses)
- Other duties as required
- Three years’ experience in volunteer or human resources coordination
- Certificate in Volunteer Management preferred or equivalent work experience
- Proven donor relationship building skills with the ability to be tactful, diplomatic and manage confidential information
- Strong interest in and an advocate of volunteers and volunteer programs
- A strong commitment to equity, diversity and inclusion
- Strong interpersonal and communication skills with a proven ability to develop positive working relationships with volunteers, donors and program managers
- Self-driven, highly motivated and organized.
- Experience managing multiple requests and timelines.
- Strong office and administration skills including proficiency in Microsoft Office: Word, Excel and Outlook. Experience in Raizers Edge and Better Impact is an asset.
- A valid clear criminal record check (including working with vulnerable populations) is required.
- Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.
Help us make a difference
YWCA Metro Vancouver operates on the ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səl̓ílwətaʔɬ/Selilwitulh (Tsleil-Waututh) Nations. YWCA Metro Vancouver also acknowledges the unceded territories of Semiahmoo and the Stó:lō peoples, including the Katzie, Kwantlen, Kwikwetlem and Qayqayt Nations, as well as the treaty lands of the Tsawwassen Nation.
YWCA Metro Vancouver is proud to be an equal opportunity employer, and values its diverse workplace. Women, Black, Indigenous People, People of Colour, LGBTQ2S+ individuals, and people with disabilities are strongly encouraged to apply.
Consider joining our committed team of staff and being part of an inclusive and rewarding workplace. Candidates are invited to send cover letters and resumes by January 31, 2022 to:
Zoë Stronge, Human Resources Administrator
535 Hornby Street, Vancouver, BC, V6C 2E8
We thank all who apply, but only applicants selected for an interview will be contacted. All employment will be decided on the basis of qualifications, merit, and business need. YWCA Metro Vancouver is committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations or have other questions, please contact the hiring manager as listed.