Under the general supervision of the Senior Operations Manager and, the Operations Manager is responsible for overseeing staffing and performance management of the WorkBC centre. To achieve optimal results, the successful candidate will work closely with lead staff in the centre, and across additional teams to monitor outcomes, and ensure adherence to all contractual obligations. Working collaboratively with the Senior Operations Manager, Managers, and lead Staff the candidate will work to create and maintain consistency in clients’ service, policies, procedures, quality assurance, and billables. Liaising with Ministry representatives and completing reports required on a monthly, quarterly and annual basis.
- Work Closely with the WorkBC Centre lead Staff to oversee day-to-day operations of the Centre including implementing best practices to ensure the requirements for the WorkBC program are met/exceeded as per the contractual obligations with the Ministry
- Evaluate the program regularly to ensure accountability and success
- With the support of the Quality Improvement team, perform regular quality assurance audits through ICM and hard file reviews
- Work collaboratively with the management teams and staff to ensure consistency regarding clients' service, policies, procedures, quality assurance, and billable
- Identify system improvements and create implementation plans
- G Guide, train, and support staff when faced with difficult situations or when dealing with complaints and support in the implementation of the issue resolution process when necessary. Act as the contact person for clients who have concerns or complaints based on the stage of the issue resolution process.
- Liaison with the Centre’s designated CAPA (Project Officer) or Ministry’s representative
- Complete Ministerial and organizational monthly/annual reports, including forecasts, billings, Annual Business Plan, Business Continuity Plan, Community and Employer Outreach Plan, Board Reports, and additional reports as required
- With the support of the Quality Improvement team, ensure all staff are informed of ICM enhancements and policy updates; provide daily ICM troubleshooting for staff
- Oversee and manage in-person and virtual client services and applications
- Work closely with the Office Manager and Administrative team to ensure vendor invoices are coded, signed, and sent to the appropriate department in a timely manner
- Review and provide feedback and guidance to lead staff to ensure policy compliance for clients’ skills training applications, self-employment applications, wage subsidy referrals, and other services provided through WorkBC
- Hire, schedule, and supervise Staff; including Office Manager, Case Manager Coordinator, Job Developers, and Facilitation/Resource Advisor team; also support your direct reports with the recruitment of their direct reports' vacant positions
- Assist with planning and conducting employer events, hiring fairs, and marketing and community outreach plans for the Centre by working in conjunction with the YWCA WorkBC Marketing Team, catchment Managers, and Directors.
- Ensure onsite Health and Safety Procedures are adhered to
- Other duties as assigned
- 2-3 years of supervision experience in a social service setting will be considered an asset
- WorkBC experience and knowledge of ICM will be considered an asset
- Knowledge of the Community is a strong asset
- Ability to work management hours – occasional weekends and evenings
- Able to manage a team in person and virtually
- Ability to work in person at full-time basis
- Financial management experience and ability to understand complex financial models
- Demonstrated leadership and conflict management skills
- Excellent verbal and written communication skills with partners, the community, the Ministry, and YWCA staff as well as proven ability to write reports
- Excellent attention to detail and effective monitoring of systems and staff
- Valid BC Driver’s License and access to a reliable vehicle is an asset
- Significant business planning and implementation skills required
- Ideal Education Level: Bachelor’s degree in psychology, education, social work, counseling, or related field. Recent professional development courses
- A valid criminal record check (including working with vulnerable populations) is required
ABOUT THE YWCA
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.
This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team!
Consider joining our committed team of staff and being part of an inclusive and rewarding workplace. Candidates are invited to send resumes by 9am July 11, 2022 to:
No phone calls please.
YWCA Metro Vancouver is committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed. All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit ywcavan.org.