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A message to our community

The health, safety and wellbeing of our guests, staff and community is our top priority. We are vigilantly monitoring the COVID-19 situation and have taken proactive steps to protect our guests and community. 

Here is what we're doing to protect you

GUEST ROOMS 

  • After guest checkout, the room will undergo deep sterilization

  • The room will remain unoccupied for at least 24 hours before it is released to a new guest. 

HOUSE KEEPING 

  • Our housekeeping team will not be going into guests room to clean and change linens until further notice to ensure the health and safety of guests and staff. 

  • Clean bed linens and towels will be supplied to guests. 

  • Occupied rooms will undergo daily disinfection and sanitation with staff in full protective covering. 

FACILITIES 

  • Surfaces and all touch points are sanitized and disinfected frequently including the front desk, lobby, elevator and guest kitchens. 

  • Hand sanitizers are available in all high traffic areas. 

  • Physical distancing is enforced in all areas including the lobby and shared kitchens. 

OTHER MEASURES WE ARE TAKING 

  • Closely monitoring the situation and actively responding to recommendations from BC’s health authorities  

  • Educate our staff about COVID-19 and steps to take for prevention and containment 

  • Creating materials to educate guests and staff on precautions they can take 


 

We will keep guests informed as new information is made available through Canada's health authorities. We are thankful for your understanding as we continue to navigate these evolving circumstances. 

 

For more information, feel free to check out our operations plan

 

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