Do you have a question about your membership? Please review our most commonly-asked questions about membership details, including terms, cancellation, medical cancellation and more.
Q: How do I pay for my membership?
A: Membership fees are paid monthly by PAP with VISA, M/C, AMEX or your chequing account. The membership is continuous.
Q: How do I cancel my membership?
A: To cancel your membership, please provide the member services team with 30 days written notice from the payment date (either 1st or 15th). A $45 cancellation fee will apply.
Q: Is there a joiner fee?
A: All new and previous members are subject to a non-refundable $50 initiation fee. This fee goes towards the capital repair and replacement fund to ensure the highest quality in building and equipment maintenance.
Q: What if a medical condition prevents me from using my membership?
A: If you have a medical situation that prevents you from using the facility you may cancel your membership with no cancellation fee. Written confirmation from your medical practitioner must be provided at the time of cancellation, and you have up to one year to rejoin with no joiner fee.
Q: Can I use my YWCA or YMCA membership from another location?
A: We do not have reciprocal agreement with YMCA. If you are a YWCA cardholder from another city, you can use our facility at no charge while you are visiting, for a total of 30 visits per year. Please bring your membership card and photo identification. Conditions apply and subject to membership verification. Contact Member Services for details at 604 895 5777.
Q: Can I transfer my membership to another YMCA or YWCA?
A: YWCA Health + Fitness Centre memberships are not transferable.
Q: Do I need to bring my own lock or towel?
A: You may bring your own lock to use with our day lockers or you can rent a lock for $2 with a piece of photo identification. Towels are also available for rent for $2 each.
Q: Do you offer subsidized membership?
A: Our subsidized membership is for people who want to make positive change in their lives with the help of regular fitness and exercise. This program is confidential and is intended to serve those who are truly in need of assistance. For more information or to apply, please contact Danielle Walker at email@example.com
Do you have a question that we haven’t answered? Get in touch with our member services team:
tel 604 895 5777