FAQ
For other enquiries contact memberservices@ywcavan.org.
Q: How do I pay for my membership?
A: Membership fees are paid monthly by pre-authorized payment with VISA, Mastercard, AMEX or your chequing account. Transactions such as pro shop purchases or personal training sessions can be charged to your credit card on file. Please note your Health + Fitness membership is continuous until you request to cancel.
Q: How do I cancel my membership?
A: To cancel your membership, send an email to cancellation@ywcavan.org. A minimum of two weeks advance notice of your next billing date is required. Kindly provide your name, address and reason for cancellation. A team member will send confirmation of your request, a $45 cancellation fee will apply.
Q: Can I put my membership on hold?
A: Members can put their membership on hold for a minimum of one month to a maximum of four months each calendar year. Contact memberservices@ywcavan.org a minimum of five days advance notice of your next billing date. A $10/month hold fee will apply. Holds due to medical reasons will be considered, please provide a medical note along with your request. There is no fee for medical holds on memberships.
Q: Is there a joiner fee?
A: All new and previous members are subject to a non-refundable $50 initiation fee. This fee goes towards the capital repair and replacement fund to ensure the highest quality building and equipment maintenance.
Q: As a member, can I bring a guest?
A: Members are welcome to bring guests for a member guest fee of $12 per visit (includes GST). Guests may access our facility up to 3 times per year at this discounted rate. Thereafter, the regular rate of $20 per visit applies.
Q: Is parking available?
A: For pay parking please use the ZipBy parkade attached to the building. Zipby parking discount is available to members. P1 YWCA parking in the parkade is reserved 24-hours a day for staff and child care. Violators will be towed.
Q: What if a medical condition prevents me from using my membership?
A: If you have a medical situation that prevents you from using the facility, you may cancel your membership with no cancellation fee. Written confirmation from your medical practitioner must be provided at the time of cancellation, and you have up to one year to rejoin with no joiner fee.
Q: Can I use my YWCA or YMCA membership from another location?
A: We do not have a reciprocal agreement with YMCA. If you are a YWCA cardholder from another city, you can use our facility at no charge while you are visiting, for a total of 30 visits per year. Please bring your membership card and photo identification. Conditions apply and subject to membership verification.
Q: Can I transfer my membership to another YMCA or YWCA?
A: YWCA Health + Fitness Centre memberships are not transferable.
Q: Do I need to bring my own lock or towel?
A: You may bring your own lock or rent a lock for $2. Towels are also available for rent for $2 each.
Q: Do you offer subsidized membership?
A: Our subsidized membership is for people who want to make positive change in their lives with the help of regular fitness and exercise. This confidential program goes through a vetting process and is intended to serve those who are truly in need of assistance. This program is currently at capacity. To be considered for the waitlist or for more information, please contact Danielle Walker at dwalker@ywcavan.org. Please allow 2-3 business days for Danielle to connect with you.
Members can book 15 minutes to 7 days in advance via our YWCA Health + Fitness mobile app! There's no limit to the number of class bookings and drop-ins are permitted if space is available. Guests can book 24 hours in advance with Member Services in person or over the phone at 604-895-5777.
It’s important for your safety that you attend the warm-up portion of the class. However, we know life happens! You may enter the class up to 15 minutes from the class start time. After that, you will be considered a no-show and not be admitted to the class.
Please note a 2-hour notice is required for class cancellations or a $10 late un-registration fee will apply. No shows will also be charged a $10 fee. You can update your availability on your mobile app or contact bookings@ywcavan.org for assistance. Read our Registration Policy and Registration Policy FAQ for further information.
- Stay home when you are feeling unwell
- Wash hands frequently
- Return and sanitize equipment after use
- Consider other people’s situation - be kind, be calm
- Let us take care of conflicts. Things won’t always be perfect and conflicts can arise, the rule of thumb is to walk away from the situation and let us know through Member Services or comments@ywcavan.org