Q: How do I pay for my membership?
A: Membership fees are paid monthly by pre-authorized payment with VISA, Mastercard, AMEX or your chequing account. For security purposes, credit card companies do not permit storing card numbers on file. Please bring in your credit card for all transactions (i.e., personal training, program registration). Note: the membership is continuous until you request to cancel.
Q: How do I cancel my membership?
A: To cancel your membership, send a written request to cancellation@ywcavan.org. A minimum of two weeks advance notice of your next billing date is required. Kindly provide your name, address and reason for cancellation. A team member will send confirmation of your request, a $45 cancellation fee will apply.
Q: Can I put my membership on hold?
A: Members can put their membership on hold for one month to a maximum of four months each calendar year. Contact memberservices@ywcavan.org a minimum of two weeks advance notice of your next billing date. A $10/month hold fee will apply. Holds due to medical reasons will be considered, please provide a medical note along with your request. There is no fee for medical holds on memberships.
Q: Is there a joiner fee?
A: All new and previous members are subject to a non-refundable $50 initiation fee. This fee goes towards the capital repair and replacement fund to ensure the highest quality building and equipment maintenance.
Q: As a member, can I bring a guest?
A: Members are welcome to bring guests for a member guest fee of $12 per visit (includes GST). Guests may access our facility up to 3 times per year at this discounted rate. Thereafter the regular the regular rate of $20 per visit applies.
Q: Is parking available?
A: For pay parking please use the ZipBy parkade attached to the building. Zipby parking discount is available to members. P1 YWCA parking in the parkade is reserved 24-hours a day for staff and child care. Violators will be towed.
Q: What if a medical condition prevents me from using my membership?
A: If you have a medical situation that prevents you from using the facility, you may cancel your membership with no cancellation fee. Written confirmation from your medical practitioner must be provided at the time of cancellation, and you have up to one year to rejoin with no joiner fee.
Q: Can I use my YWCA or YMCA membership from another location?
A: We do not have a reciprocal agreement with YMCA. If you are a YWCA cardholder from another city, you can use our facility at no charge while you are visiting, for a total of 30 visits per year. Please bring your membership card and photo identification. Conditions apply and subject to membership verification.
Q: Can I transfer my membership to another YMCA or YWCA?
A: YWCA Health + Fitness Centre memberships are not transferable.
Q: Do I need to bring my own lock or towel?
A: You may bring your own lock or rent a lock for $2 with a piece of photo identification. Towels are also available for rent for $2 each.
Q: Do you offer subsidized membership?
A: Our subsidized membership is for people who want to make positive change in their lives with the help of regular fitness and exercise. This program is confidential and is intended to serve those who are truly in need of assistance. For more information or to apply, please contact Danielle Walker at dwalker@ywcavan.org.
For other enquiries contact memberservices@ywcavan.org.
