Case Manager, WorkBC North Vancouver
Temporary Full Time – 35 hours a week until the return of the incumbent in July 2024, with the possibility of extension to March 31, 2027
YWCA WorkBC North Vancouver
Posting Period
Job Description

Under the general supervision of the Manager of Case Management Services and Senior Manager of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as, Skills Training, Short term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support Clients through employer connections to secure and maintain employment by monitoring their progress and providing job coaching. 

What you’ll be doing: 

  • Working with clients to achieve Labour Market or Community Attachment including addressing any client barriers, and building on client strengths through an integrated case management model 

  • Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations. 

  • Work within an outcome-based contract 

  • Assessing Clients and ensure they are referred to appropriate interventions 

  • Administer Formal Needs Assessments with Clients using a variety of assessment tools 

  • Developing and monitoring Return to Work Action Plans with Clients 

  • Responsible for reporting Client progress and milestones through the Integrated Case Management (ICM) database 

  • Ensure file consistency for government audits 

  • Moving Clients towards developed goals 

  • Booking Clients in workshops and monitoring attendance 

  • Working within government compliance regulations 

  • Marketing to the catchment communities 

  • Keeping abreast of labour market trends, employment issues, community resources, job training, and employment opportunities. Be familiar with and able to work with Clients using the latest technology 

  • Assist Clients to access Workshops, Training, Self-Employment, Job Development, Short-Term Training and Wage Subsidy 

  • Act as a champion of the program, promoting our services throughout community and networking events 

  • Work Closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery 

  • Adhere to onsite Health and Safety Procedures 

  • Other duties as required  

What you’ll need: 

  • Candidates must have strong employment counselling skills with a minimum of 2 years of experience and ability to work within a performance-based contract 

  • Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is a strong asset 

  • Fluent speaking and writing English and the ability to write strong Client/ Service Rational that supports service referral/delivery 

  • Up to date with the latest job search, career exploration/ labour market practices 

  • Passion for helping jobseekers achieve their goals 

  • Strong team player & able to show initiative 

  • Ability to work in a flexible environment and relate well with others 

  • Minimum of a Bachelor Degree, career counselling certificate, or a combination of relevant work and experience. Must have excellent computer skills 

  • A valid clear criminal record check (including working with vulnerable populations) is required.  

  • The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties 

What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

  • Extended medical and dental benefits  

  • A defined benefit pension plan 

  • Flexible working arrangements for applicable positions 

  • Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

  • free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Childcare centres 

  • Pay Rate: $34.33 

  • A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion. 

How to Apply

This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! Candidates are invited to send cover letters and resumes by 5 p.m. Friday, April 19, 2024, to: 


Marcela Mua 

Manager of Case Management Services, WorkBC North Vancouver 


No phone calls, please 


We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit