Case Manager, WorkBC Richmond
Temporary Part-Time – 3 days/week (From May till Dec 2024)
Richmond WorkBC Catchment
Posting Period
Open until filled
Job Description

This YWCA position will be working as part of a multi-agency team within the Richmond WorkBC Catchment operated by SUCCESS to connect job seekers with progressive employment, training opportunities and holistic supports.  The successful candidate will be working in delivering case management services for a range of clients in Richmond, representing the mission and values of the YWCA, including newcomer women, vulnerable women, single parents, and survivors of violence.     

What you’ll be doing: 

  • Maintain an organized and current client caseload, including managing follow up 

  • Assess client needs and develop an individualized action plan to meet goals 

  • Proficient and effective use of the Integrated Case Management system (ICM) Training provided for ICM and WorkBC model.  

  • Administer Client Needs Assessments, and Disability Related Employment Needs Assessments 

  • Connect Clients to employment programming and community resources 

  • Identify the Client’s need for more extensive or formal assessments (i.e. vocational, psychological assessments, functional capacity evaluations, neuro-psychological vocational assessments, and audiological reports). 

  • Assist Clients in accessing interventions such as Short-Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for 

  • Support Client in completing Skills Training packages to connect with education/training 

  • Report client progress and milestones through the ICM 

  • Ensure file consistency and documentation 

  • Connect clients with internal workshop schedule 

  • Ensure safety plan and basic needs are in place and work with clients to refer to counselling, community resources and any other appropriate referrals as appropriate 

  • Assisting clients to participate in the Single Parents Employment Imitative where eligible 

  • Understand and follow all policies and procedures related to WorkBC Case Management and stay current with updates and changes in policy 

  • Other duties as required. 

What you’ll need: 

  • Passion for working with women and providing holistic supports 

  • Knowledge of community resources 

  • Case Management and/or employment counselling experience is an asset 

  • Relevant post-secondary degree or diploma or a combination of relevant education and experience 

  • Able to work independently and as part of a team  

  • Good communication and case note-writing skills  

  • Understanding and making realistic job matches 

  • Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams) 

  • Able to show initiative, flexibility and demonstrate a positive attitude towards change and work 

  • CCDP Certification is considered an asset.  

  • A valid clear criminal record check (including working with vulnerable populations) 

  • The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties. 

Bonus qualities (but not required) 

  • Violence/trauma-informed knowledge and understanding of impacts on employment   

  • Administering assessment tools 

  • Experience working in performance-based employment programming  

  • Job Development experience as an asset 

  • Additional languages are an asset.  

What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

  • extended medical and dental benefits  

  • a defined benefit pension plan 

  • flexible working arrangements for applicable positions 

  • Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

  • free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

  • a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion. 

  • Pay Rate: $32.17

How to Apply

This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! This position will be open until filled. Candidates are invited to send cover letters and resumes to: 


Etab Saad, Associate Director Employment and Training Services (she/her) 

535 Hornby Street, Vancouver, BC, V6C 2E8 



We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit