Case Manager, WorkBC Vancouver South
Grant Full Time – 35 hours/week until March 31, 2024 with a strong potential of a new contract being awarded from April 1, 2024 - March 31, 2027
WorkBC Vancouver South, 7575 Cambie Street, Vancouver, BC
Posting Period
Open until filled
Job Description

The Case Manager is responsible for working closely with job seekers to develop, support and meet their employment and career goals.  This position works as part of a multi-agency team within the Vancouver South community to connect clients with progressive employment, training opportunities and holistic supports while representing the mission and values of the YWCA. 


What you’ll be doing: 

  • Work as part of a multi-faceted, multi-agency team to deliver a comprehensive employment program designed to meet individual needs of clients 

  • Work with clients to achieve sustainable employment including addressing any client barriers and building on client strengths  

  • Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities in both the English and Francophone Community 

  • Maintain an organized and current client caseload including managing follow up 

  • Assess client needs and develop an individualized action plan to meet goals 

  • Proficient and effective use of the Integrated Case Management system (ICM). Training provided for ICM and WorkBC model. 

  • Administer Client Needs Assessments and Disability-Related Employment Needs Assessments 

  • Connect Clients to employment programming and community resources 

  • Assist Clients to access services such as Short-Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for 

  • Support Clients in completing Skills Training packages to connect with education/training 

  • Report client progress, and milestones through the ICM 

  • Ensure file consistency and documentation 

  • Connect clients with internal workshop schedule 

  • Ensure safety plan and basic needs are in place and work with clients to refer to counselling, community resources, and any other appropriate referrals as appropriate 

  • Familiar with and able to work with clients using the latest technology (Zoom) 

  • Adhering to onsite Health and Safety Procedures 

  • Other duties as required 


What you’ll need: 

  • Passion for helping job seekers achieve their goals through providing holistic supports 

  • Knowledge of community resources 

  • Case Management and/or employment counselling experience an asset 

  • Relevant post-secondary degree or diploma, or a combination of relevant education and experience 

  • Able to work independently and as part of a team 

  • Good communication, and case note writing skills 

  • Understanding and making realistic job matches 

  • Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS-Teams) 

  • Able to show initiative, flexibility and demonstrate a positive attitude towards change and work 

  • Fluent in English; Punjabi, French, Vietnamese, Ukrainian, or Mandarin speaking skills will be an asset. 

  • A valid clear criminal record check (including working with vulnerable populations) is required. 

  • The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties. 


What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

  • extended medical and dental benefits 

  • a defined benefit pension plan 

  • flexible working arrangements for applicable positions 

  • Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

  • free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

  • a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion. 


How to Apply

This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! Candidates are invited to send cover letters and resumes to: 


Trang Nguyen (she/her), Senior Operations Manager 

535 Hornby Street, Vancouver, BC, V6C 2E8  



No phone calls, please. 


Position will remain open until filled. 


We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed.  All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit