Under the general supervision of the Senior Operations Manager of the Vancouver South WorkBC Centre, the Employment Coach is responsible for working closely with WorkBC Clients across catchments who need to re-attach or maintain employment in the workforce by assessing service suitability, developing and implementing a Sustainment Plan. 

What you’ll be doing: 

• Contact job sustainment clients to follow up on their employment status, confirm employment details, collect employment verification, ensure employment stability, and offer necessary services. 

• Input, edit, and update client information into the Integrated Case Management (ICM) database and complete billing  

• Regular follow-up to provide support and confirm progress towards re-employment  

• Transfer data between different software applications, verifying accuracy and completeness 

• Maintain data integrity by following data entry guidelines and procedures 

• Work with Clients to develop a Job Sustainment Plan 

• Assess clients and ensure they receive the appropriate support to re-attach to the workforce and/or maintain employment, including addressing any client barriers and building on client strengths 

• Work with Employers to market Clients for employment opportunities and to develop a job sustainment plan where necessary 

• Provide Training to clients on job sustainment-related topics 

• Liaison with colleagues to ensure clients access to needed services 

• Offer one-to-one employment coaching services to Job Sustainment clients 

• Flexibility in delivering services through various channels such as phone, online and one-to-one 

• Travel to different locations based on client’s in-person meeting needs 

• Other duties as required 

What you’ll need: 

• A valid criminal record check, including working with vulnerable populations, is required, and 

• Demonstrated experience of 1-2 years in facilitation, career coaching, career advising and/or placement services including:   

• providing customer service and resolving issues both in person and in a virtual service delivery environment  

• working with individuals with complex barriers and a broad range of cultural backgrounds   

• developing and facilitating employment related workshops   

• conducting and interpreting needs assessments  

• coaching and mentoring participants; and  

• building partnerships with employers, community agencies and other stakeholders;   

or  

• a post-secondary certificate, degree or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management.) 

What we offer:  We offer our eligible employees the following benefits as part of their total compensation package: 

• Extended medical and dental benefits  

• A defined benefit pension plan 

• Flexible working arrangements for applicable positions 

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

• Free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres 

• Pay Rate: $ 30.55 

• A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.