The Property Manager, Tenant Relations is responsible for supporting successful tenancies/program agreements at the YWCA’s long term housing communities, second stage transition houses, and our transitional housing for women in recovery.  This position regularly communicates, collaborates and coordinates with other staff to support a strong team culture. 

What you’ll be doing:    

The first 6 months of this position will specifically be “renting up” a new building site located in Vancouver, BC.  

 After 6 months, the Property Manager, Tenant Relations role includes managing approximately 170 rental units throughout the Lower Mainland: 

• Respectful communication with tenants/residents 

• notices to tenants/residents about building issues that may impact them 

• responding to tenant/resident emails in a timely manner 

• sending tenants their new housing charge amounts 

• responding to tenant/resident complaints in a timely manner 

• co-facilitating tenant/resident conflict resolution meetings 

• addressing breaches of tenancy/program agreement in a respectful and timely manner 

• receiving notices to end tenancy/program agreement 

• letting residents know when their program agreement is ending 

• approving program agreement extensions 

• managing transfer requests 

• managing parking waitlist 

• managing evictions including Residential Tenancy Branch applications and hearings 

• Oversight of the housing charge calculation/income verification process 

• Supervision of the Rent Calculation Clerk  

• Backup on-call for Emergencies 

• Working collaboratively with the other Property Manager, Tenant Relations 

• Backup for the other Property Manager, Tenant Relations 

• Other duties as required  

  What you’ll need:  

• Licensed Property Manager or previous property management experience and familiarity with the Residential Tenancy Act 

• Strong interpersonal and communication skills required.   Conflict resolution skills would be an asset 

• Good organizational and time management skills 

• Relationship building 

• Appropriate boundaries 

• Knowledge of trauma informed practices 

• Team player, but able to work independently 

• Experience and comfort using the following would be an asset: Arcori, Outlook, One Drive, Sharepoint, Teams, Zoom, Safetyline and ADP Workforce Now      

• A valid clear criminal record check (including working with vulnerable populations) is required.

What we offer:   

We offer our eligible employees the following benefits as part of their total rewards package:   

• Extended medical and dental benefits     

• A defined benefit pension plan (MPP)   

• Pregnancy, parental and adoption leave top up  

• 22 vacation days and 3 personal days, in addition to paid sick leave. 

• Flexible working arrangements for applicable positions    

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members    

• A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.   

• Free staff membership to our Health + Fitness Centre   

• Discounts at our YWCA Hotel    

• Priority in YWCA Child Care centres    

Pay Rate: $35.02 per hour