We are seeking friendly and enthusiastic volunteers with a strong knowledge of Vancouver and its tourist attractions to assist us in our lobby during our busy summer season. Volunteers will play an important role in warmly welcoming guests and providing information and resources to hotel guests when the front desk is at capacity.

The YWCA Hotel is more than just a hotel. It is one of the YWCA Metro Vancouver's social enterprises, bringing in a steady source of income that directly supports our critical programs and services from housing, child care to single mothers’ support groups to youth education and more.  Our social enterprises are businesses with a community purpose and help us pursue our mission and contribute to the health of our communities. When people stay at YWCA Hotel Vancouver, they are directly supporting the many women, children and families who are accessing YWCA programs and services.

Time Commitment: Volunteers will be asked to commit to one or two shifts per week of 4 hours. Available shifts would be daily from 8:00am-noon

What you’ll be doing:

• Greeting guests and visitors as they enter the hotel lobby.
• Providing information about the downtown area, and local tourist attractions.
• Directing hotel guests in and around the building as needed, and assisting with luggage storage as required.
• Referring guests to the Front Desk for matters concerning their reservations and invoicing.
• Identifying common concerns or needs of guests and assist in bringing them to staff attention.
• Helping to maintain a tidy lobby and contact building services if larger clean ups are needed.
• Refreshing and tidying coffee area as it is used throughout the shift 
• Other duties as required.

What you’ll need:

• A friendly and comfortable manner.
• Willingness to engage with different types of travelers, individuals, families, and groups.
• Ability to assist with luggage movement and storage. Must be able to lift & maneuver heavy bags
• Ability to work cohesively as part of a team as well as independently
• Ability to focus on guest needs, remaining calm and professional
• A good knowledge of Vancouver and city events.
• Transit knowledge is an asset.
• A second language is an asset, but not necessary.
• A clear Criminal Record Check to work with children and vulnerable adults will be required of all volunteers prior to starting.

What we offer: 

• A friendly and positive volunteering environment that prioritizes health, safety and wellbeing through equity and diversity.
• Training and information to assist with most common guest requests
• Orientation to the YWCA and its many programs and services throughout the Lower Mainland
• Support in all matters by our hotel staff and management team
• Friends and Family discount to the YWCA Hotel
• Access to all YWCA Equity and Diversity training
• Annual Volunteer Recognition Events
• The opportunity to make our guests feel welcome and valued, and to showcase the wonderful city of Vancouver, while making a difference in our community